The venue Box Office is open on show nights only between 16:00 and 18:00; and 18:30 and 21:30.
No booking fee on cash sales. Credit / debit card booking fee is £1.50 per ticket.
O2 Shepherds Bush Empire as part of The Academy Music Group Ltd Venues, does not accept any requests for the issue of duplicate tickets for unreserved seating shows.
All other duplicate requests must be faxed to 020 8743 5384
. All requests will be closed at 16:00 on the day of the show.
Westfield Shopping Centre westfield.com/london
Parking at Westfield London between 6pm-12am is just £3 per vehicle for O2 Shepherd's Bush Empire customers. Please collect a follow-up ticket from the venue box office or from door staff in the foyer. Vehicles that enter or leave outside of these hours will be subject to Westfields usual rates. The O2 Shepherd's Bush Empire accept no responsibilty for claims in relation to parking charges.
When exiting Westfield London, insert original ticket to the pay machine before departure and immediately insert the follow up promotional voucher for the £3 rate.
Nearest tube : Shepherds Bush on Hammersmith & City line or Central line; or Goldhawk Road on Hammersmith & City line.
Nearest Rail : Paddington.
Buses: 72, 94, 95, 220, 237, 260, 283, N11, N12, N27.
For the latest London travel information visit http://www.tfl.gov.uk/journeyplanner
Or text TFL to 60835
Tickets left at the box office for collection may be picked up on the day of the show from 16:00 onwards. You must take the credit card and Ticketmaster Booking Reference Number as proof of purchase.
The venue is seating or standing within each section of the venue.
Ground Floor standing/seating .Levels 1,2,and 3 seated but not everyone is guaranteed a seat so there is standing at the back of the balconies.
O2 Shepherds Bush Empire adopts a neighbour friendly policy so please make as little noise as possible on leaving the venue